Terms and Conditions

General conditions of sale.

Any purchase made at 172pets.com is understood to be within the framework of acceptance of these general conditions of purchase and in the terms detailed in this and in the rest of the documents on Prices, Payment Methods, Deliveries and Stock Availability, Returns and Guarantee of the products.

All products displayed on 172pets.com are not subject to any type of restriction on sale and, unless otherwise indicated, are not subject to any limitation on quantity or frequency. Remember, these are products for animals. Under no circumstances should they be consumed by humans.

The prices and details on each product's information sheet contain as much information as possible to facilitate your purchase. The information, advice and images shown are intended to reflect the product's characteristics as accurately as possible.
You have an online service for any questions, clarifications or information about any product.

All responsibility for the quality of the product and the conditions under which you purchase it falls directly on 172pets.com, who guarantees the products you purchase in our store.

172pets.com guarantees the correct functioning and optimal quality of its products, however, it is the customer's responsibility to use them correctly according to the instructions on the packaging provided by each manufacturer. 172pets.com recommends following the recommendations of a veterinarian for the use of pharmacological products even when these do not require the express prescription of a veterinarian.

We have chosen the leading laboratories and manufacturers of animal products on the market because they provide the most information and offer us the most guarantees.

Please refer in particular to the consumption instructions for all dog and cat food products that you purchase at 172pets.com, especially for pharmaceutical products.

Strict adherence to these instructions and your veterinarian's instructions regarding these products will prevent overweight problems, illnesses and visits to the veterinary clinic.

Remember that you can contact us in various ways to resolve any questions, queries or information needs that may arise during your visit or purchase process.

In the event of any conflict or incident, 172pets.com is willing to be understanding and reasonable with the customer and will make every effort to resolve it quickly.

Shipping conditions.

Delivery will be made to the address indicated in the order.

We choose the transport agency that best guarantees optimal delivery in each geographical area.

Please note that sometimes, depending on your work schedule or the amount of time you spend at home, it may be more convenient for you to have the delivery made at your workplace, at a relative's home, or at a trusted establishment or place of passage. Keep this in mind when detailing the order and the delivery address.

The products for sale at 172pets.com are present in our facilities unless otherwise indicated on the product sheet.

It is understood that unless we indicate otherwise, our orders are served within 24 to 72 hours (working days), although we will always try to make the delivery time as short as possible.

We will indicate the estimated service date on each product page and when closing your order.

Please note that orders with a significant volume may be subject to special delivery conditions and may have better conditions in price and discount.

If an accepted order exceeds a delivery time of more than 3 working days, we will contact you to indicate this. In any case, you will have the opportunity to cancel your order if the delivery time does not suit you. At no cost to you.

Payment methods.

• Credit card.
• Paypal.
• BANK TRANSFER: Indicating your name and surname in the subject to the account: XXXX XXXX XXXX XXXX XXXX

Shipping conditions and transport costs.

The prices, offers and advantages you can benefit from are very competitive and we have wanted all customers to benefit equally. That is why you will understand that shipping costs must be treated as equivalent to the amount of your order.

Return.

All animal products that enter our warehouse are carefully checked and a second check is carried out when the product is sent to our customers' homes.

We work with a high product rotation, so we receive products with expiration dates directly from the manufacturer every day. We do not store large quantities, so the expiration dates are very optimal. For some antiparasitic products, up to 3 years of expiration will allow you to plan prevention over long periods of time to save even more.

Still, keep in mind some important aspects:

If you notice that the package, upon delivery to your home, has an exterior appearance that indicates that it may be broken or damaged and that its quality or preservation is at risk, do not open it, simply do not accept it. It will be returned to us and we will send a new one. Do not take any risks in this regard and do not hesitate to report it to the transport staff.
If after opening your purchase the product is not in perfect condition, please contact us. We will give you instructions on how to return it. If the product is in perfect condition and you still prefer to return it, please contact us as well.

Product warranty.

At 172pets.com we have made a thorough selection of our product catalogue and their manufacturers. We offer you products of the highest quality and we strive to ensure that you always have advantages when purchasing.
All the manufacturers we have selected meet the standards of Quality and ingredients or composition, storage and responsibility to the Customer.
172pets.com guarantees 100% of the products it offers for sale, offering the quality guarantee of the market's leading products and suppliers that guarantee the highest level of demand to ensure that your purchasing and consumption process is satisfactory.

"172pets.com is liable for any lack of conformity that becomes apparent within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it."

"In the event of a defective product, 172pets.com must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it."