FAQ´s
What is 172pets.com?
172pets.com is a website dedicated to the online sale of all types of pet products.
What is 172pets.com's commitment?
At 172pets.com we strive to meet the needs of both your pets and their owners. That's why we strive to provide the best service in the industry, with our fast deliveries and personalized customer service.
How can I purchase from 172pets.coma.com?
Our system allows you to make a quick and easy purchase, thanks to the constant work of our IT specialists. You have to browse our website, and once you have chosen the product you want, you add it to the shopping cart. When you have completed your order, you access it, following the steps that the website itself indicates. In case you have to pay shipping costs, they will be calculated automatically.
If you are a new customer, you will be asked to fill in your details and enter a password. With a customer account you will be able to make purchases quickly, check the history and status of your orders, and change your data sheet.
Do you offer personalized service?
Yes. If you want us to assist you personally, you can call us at (787) 653 6600 or by email at info@172pets.com
Can I make purchases without being registered?
Yes, you can make your purchases without registering. Call us at (787) 653 6600 and we will take note of it, along with your shipping information. You can also do so by sending us an email to info@172pets.com
How can I delete my user account?
If you want to delete your account on 172pets.com, send us an email to info@172pets.com and we will proceed to delete it. You must provide us with your username.
Can I buy from anywhere?
Our service is online, so you can access the purchase from anywhere you are. You will have to check the shipping costs for each area.
How can I know what status it is in?
With your registered customer account, you will be able to know at all times the status of your order. You will be able to know if it is still pending review, if we have already prepared it, and if we have already sent it. When the status of your order is as delivered, it will mean that it has already left our warehouse and the transport agency will deliver it to you shortly.
What is the delivery time for my purchase?
Our general delivery time is 24-72 hours, once payment for the order has been received. We keep most products in stock, but if we do not have any of the products you order, the delivery time may be delayed up to a maximum of 10 days. In these cases, we will contact you by phone.
Can I be sure to buy from 172pets.com?
Shopping in our store is safe. Your password is stored encrypted in our database, and your personal data is only used for the delivery of your order, by personnel authorized by our company. In addition, if you decide to pay by credit or debit card, our staff will not have access to the data, as our website redirects you at the time of payment to a secure page (https://) of the Bank. Only the bank will have access to your card data, as they only notify us that the payment has been made successfully.
What are the ways I can pay for my purchase?
You can pay for your order in any of these ways:
- Bank transfer or deposit into account
- Cash on delivery
- Credit or debit card
- PayPal
When will I receive my order?
If you want to speed up the process, send us an email with a copy of the proof of payment, and we will proceed to send it immediately. If you do not do it this way, keep in mind that transfers are not effective until 48 hours after making them, and until they appear in our account we will not process your order.
How do I make a claim if my order takes longer than expected to arrive?
If you think that your order has taken too long to arrive, you can file a claim by sending an email to info@172pets.com and, if you wish, we will refund your money. In any case, these cases are an exception, as we process orders on the same day and the transport companies usually comply well.
What happens to my personal data?
The data you provide us when placing an order is stored in a file, which is managed by our company. The sole purpose of this data is to send you your purchase and issue the corresponding invoice, and it will not be transferred to third parties under any circumstances. You can access, at any time, to rectify or cancel the registration of your data, for which you must send us an email.
On this page we try to answer all your questions. If we have missed something, please send us an email to info@172pets.com. We will reply soon.